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Currently, we only have one branch which is located at the Gilmore Commercial Plaza Building at New Manila QC.
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We have three methods in giving quality support to customers:
- First, for walk-in customers, we isolate the reported problem in front of the customers so that the customer and our technical adviser are at the same phase of thinking.
- Second, we entertain phone call inquiries and try to troubleshoot the problem by suggesting possible solutions on the concerns.
- Last, but not the least, we also assist the customer's concerns thru e-mail inquiries.
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Currently we do not offer that level of service. As of the moment, we focus more on providing outright assistance and solutions in three ways: walk-in customers, phone call inquiries and e-mail inquiries.
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First and foremost, expiry date is strictly implemented for all products.
For component products, obvious physical damages on the items are unacceptable to some degree and considered as void warranty. All component products free from any physical damage and tested as defective through our extensive quality testing procedure will be replaced with a new product of the same model free of charge except if the item is subject for upgrade.
For consumer products, if defects are due to negligence and/or improper usage beyond the specified specification of the item and it is tampered by an unauthorized person, it is considered as void warranty and parts used during repair are subject for billing. The extent of the warranty is limited to the hardware concerns of the items only.
For software related concerns, our technical adviser will assist you on the process needed to be done on the item only, like formatting the harddisk and installing software. Part of our services offered are providing a one-on-one interaction between our technical adviser and our customer, this way we will be able to have a clear view on the cause of the problem.
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We have a maximum lead-time of 3 to 5 working days. This will give us allowance for items that are currently out of stock. But for items that has stocks, and tested defective, they will be processed within the day.
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To avail of our free service for defective items, a sales invoice and/or any proof of purchase must be presented. If the customer is unable to present any of these documents, we will base the expiry date of the defective item on the AGT warranty sticker affixed to the item.
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Having the sales invoice is a great advantage. As we mentioned before, our basis of the expiry date is from your purchase date of the item. Even so, if it can’t be presented, we will still accept the item and base the expiry date on the date indicated on the AGT warranty sticker.
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All of the products that we accept are exclusively distributed by AGT except for Epson products. For these products, we are limited in accepting items that are distributed by AGT only, however, we will extend our service to items that does not have an AGT warranty sticker but is the same product brand and model as what AGT carries, a sales invoice or proof of purchase is required. The same process also applies to ECS notebooks and Olympus digital cameras, however, corresponding charges will be billed upon receipt.
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No, component products are all subject for replacement and we will claim these from our suppliers.
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Yes, component products are all subject for replacement if found defective. We will return all expired warranty component products tested as defective, for we are not authorized to repair products under this classification.
Consumer products, on the other hand, are all subject for repair except for the bundled items of notebooks (such as harddisk, memory, optical disk drives, rechargeable battery, processor, etc.) which are considered under the classification of component products.
For consumer products that are still under warranty, these items will be repaired for free, if not tampered with. Expired warranty items will be repaired with their corresponding fees.
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No, our procedure is basically to replace the component product with the same model and specification. If such item is out of stock and/or already phased-out, we would then recommend an upgraded item but with the same model and classification.
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Computer products, like any other products, have a tendency to break when not properly used. Yes, we will accept the unit but it is considered out of warranty since the damage is caused by misuse and/or negligence. We will repair the item by replacing the affected parts and charge you with the price of the parts but not with the labor fee since the unit is still within the warranty period.
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For repairable items, we have different labor costs depending on the notebook. Additional charges will apply for parts that need replacement.
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As of the moment, we focus more on providing quality service to end-users, it is not yet a part of our service to sell removable items of notebooks, same as upgrading it to a much higher specification. Nevertheless, we have plans in the future to go into this process, all we can provide now is assistance as to which specification is a better bundle.
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We would advice against this because part of our standard procedure is to check the whole unit thoroughly and not just the defective part. As part of our commitment to the customer, we practice quality control even after replacing the defective parts of notebooks.
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